Refund policy

  1. General Returns

    • Items are eligible for return within 30 days from the date of your order for a refund. 

  2. Items with Issues Upon Delivery

    • If an item is received with any defects or damage, a return or refund request must be submitted within 72 hours of delivery so we can make it right.

  3. How to Initiate a Return

    • To request a return or refund, please reach out to our customer support team via contact@nivoraskin.com
    • You will receive instructions on how to proceed, including where to ship the item if a return is approved.

  4. Refund Process

    • Once your return is received, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.